Book a Demo

Book a Demo

Terms of Service

Last Updated: March 17th, 2026

By continuing to use our Service after this date, you accept these updated Terms of Service

Please read these Terms of Service ("Terms") carefully before using the DealJoy.AI service operated by WithJoy.AI Inc. ("Company," "We," "Us," or "Our").

1. Acknowledgment and Agreement

These are the Terms governing the use of the DealJoy.AI service and the agreement that operates between You and the Company. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of these Terms, then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your use of the Service is also conditioned on Your acceptance of our Privacy Policy. Please read it carefully before using Our Service.

2. Definitions

For the purposes of these Terms of Service:

  • Company refers to WithJoy.AI Inc., the parent company of DealJoy.AI.

  • Service refers to the DealJoy.AI website, platform, application programming interfaces (APIs), and related services.

  • Website refers to the DealJoy.AI website, accessible from https://dealjoy.ai and/or https://withjoy.ai and any related subdomains of these website(s).

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is using the Service.

  • User Content means any data, contact lists, email content, text, images, or other materials that You upload, submit, or transmit to the Service.

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party.

  • Email Infrastructure means all email-sending domains, subdomains, IP addresses, DNS records (including SPF, DKIM, and DMARC configurations), and associated technical assets procured, configured, or managed by the Company for the purpose of delivering communications through the Service on Your behalf.

  • Brokerage Marks means Your brokerage name, trade name, logo, trademarks, service marks, and associated branding elements that You provide to or that are used in connection with the Service.

  • Sending Domain means any internet domain name registered or acquired by the Company and used to transmit email communications through the Service.

  • Contact Data means the names, email addresses, phone numbers, mailing addresses, and other personally identifiable information of third-party individuals that You upload to or process through the Service.

  • Digital Services means website hosting, customer relationship management (CRM) tools, contact management, lead tracking, analytics dashboards, and any other digital tools or services provided by the Company through the Service, as may be updated from time to time.

  • Hosted Website means any website created, hosted, or managed by the Company on Your behalf through the Service, including all design, content, and functionality provided therein.

  • Subscription Term means the commitment period for Your Subscription (monthly, quarterly, semi-annual, annual, or as otherwise specified at the time of purchase), regardless of payment frequency.

3. User Accounts

When You create an account with Us, You must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password. You agree to notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

4. Fees, Payment, and Subscriptions

4.1 Subscriptions: The Service is billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the Subscription plan you select. Subscriptions will automatically renew under the same conditions unless canceled by You or the Company.

4.2 Payment: A valid payment method, such as a credit card, is required to process the payment for your Subscription. You shall provide the Company with accurate and complete billing information. By submitting such payment information, you automatically authorize the Company to charge all Subscription fees incurred through your account.

4.3 Fee Changes: The Company, in its sole discretion, may modify the Subscription fees at any time. Any fee change will become effective at the end of the then-current billing cycle. We will provide you with reasonable prior notice of any change in fees to give you an opportunity to terminate your Subscription before such change becomes effective.

4.4 No Refunds: All fees are non-refundable, including subscription fees, setup fees, and any other charges, regardless of usage or reason for cancellation. No refunds will be issued for partial periods, downgrades, cancellations, or account terminations. The sole exception is verified billing errors (duplicate charges or incorrect amounts), which must be reported to support@dealjoy.ai within 30 days of the charge. The Company will investigate and, if confirmed, issue a credit or refund for the erroneous amount within 15 business days. This no-refund policy applies except where prohibited by applicable law.

4.5 Cancellation by You: You may cancel Your Subscription at any time by contacting us at support@dealjoy.ai. Cancellation takes effect at the end of Your current Subscription Term (e.g., at the end of Your monthly, quarterly, semi-annual, or annual commitment period), regardless of payment frequency. You will retain full access to the Service through the end of Your Subscription Term and remain responsible for all payments due through that date. No refunds or credits will be issued for the remaining portion of any Subscription Term.

4.6 Non-Renewal by the Company: The Company may elect not to renew Your Subscription at the end of any Subscription Term by providing at least 30 days' written notice before the end of the then-current Subscription Term. Non-renewal does not constitute a breach of these Terms by either party. Upon non-renewal: (a) Your access to the Service will end at the conclusion of the Subscription Term; (b) no refunds will be issued for the completed Subscription Term; and (c) all post-termination provisions of these Terms will apply.

5. Prohibitions on Competitive Use and Reverse Engineering

5.1. Purpose Limitation. The Service is provided solely for Your legitimate internal business purpose of conducting marketing, customer relationship management, sales communications, and related business activities in accordance with these Terms.

5.2. Prohibited Competitive Activity. Using the Service for any form of competitive analysis, research, or intelligence gathering is a material breach of these Terms. Prohibited activities include, but are not limited to: (a) Accessing or using the Service to benchmark, analyze, or monitor its availability, performance, or functionality. (b) Decompiling, reverse engineering, disassembling, or otherwise attempting to discover the source code, object code, or underlying structure and algorithms of the Service. (c) Building, designing, or developing a competitive product or service, or a product using ideas, features, functions, or graphics substantially similar to those of the Service. (d) Copying any ideas, features, functions, or graphics of the Service.

5.3. Representation Against Agency. By creating an account and using the Service, You represent and warrant that You are not acting as an agent for, under the direction of, or for the financial or strategic benefit of any Competitor (as defined in Section 5.4). A breach of this representation is considered a material breach of these Terms.

5.4. Definition of a Competitor. For the purposes of this section, a "Competitor" is defined as any entity, and its employees, agents, and affiliates, that offers or is in the process of developing: (a) A service that directly competes with DealJoy.AI. (b) A service in the field of AI-powered communication, marketing, or sales automation, regardless of the target industry or vertical.

5.5. Liquidated Damages for Breach. You acknowledge that a breach of the prohibitions in this Section 5 will cause irreparable harm and substantial damages to the Company. Therefore, You agree that if You breach Section 5.2 or Section 5.3, and are found to be a Competitor (or an agent thereof), You will pay the Company liquidated damages in the amount of seven hundred and fifty thousand U.S. dollars ($750,000 USD). This amount is a reasonable and genuine pre-estimate of the damages the Company would suffer, not a penalty, considering the Company's proprietary technology, R&D costs, and business trajectory. This provision does not waive any other right or remedy the Company may have.

5.6. Injunctive Relief. Notwithstanding the liquidated damages clause, You agree that any breach of this Section will entitle the Company to seek immediate injunctive relief from a court of competent jurisdiction to halt the prohibited activity, without the necessity of posting a bond or proving actual damages.

6. Acceptable Use of the Service

6.1 Your Responsibilities: You are solely responsible for Your User Content and your use of the Service. You, not the Company, are deemed the "sender" of all emails dispatched via the Service.

6.2 Compliance with Laws: You must comply with all applicable laws and regulations, including, but not limited to, the CAN-SPAM Act, GDPR, Canada's Anti-Spam Legislation (CASL), and any other local or international data privacy and electronic communication laws. You represent and warrant that you have a lawful basis (e.g., consent, legitimate interest) to contact every individual in your uploaded lists.

6.3 Prohibited Content: You may not use the Service to send spam, fraudulent offers, phishing attempts, malware, or any content that is unlawful, defamatory, discriminatory, or harassing. We reserve the right to suspend or terminate accounts that generate excessive bounces, spam complaints, or abuse reports.

6.4 AI-Generated Content and Monitoring: The Service uses artificial intelligence and automation to generate and send email content on Your behalf as a managed service. You acknowledge that the Company generates and sends communications without requiring Your prior approval of each individual message. You have access to view all outgoing communications through the Service and You accept sole responsibility for monitoring the content and accuracy of communications sent through Your account. You agree to: (a) review outgoing communications on a regular basis; (b) notify the Company immediately at support@dealjoy.ai if You identify any content that is inaccurate, non-compliant, or otherwise objectionable; and (c) assume full liability for all communications sent through Your account, regardless of whether You reviewed them prior to sending. You agree to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from communications sent through Your account. The Company provides AI-generated content on an "AS IS" basis and makes no warranty that it is accurate, complete, or lawful.

6.5 Responses on Your Behalf: The Service may send responses on Your behalf to recipients who indicate they wish to opt out of communications, inquire about the source of their contact information, or otherwise signal they are not interested in Your real estate services. These responses are limited to administrative, non-substantive functions, including but not limited to acknowledging opt-out requests, confirming removal from contact lists, and addressing inquiries regarding data sourcing. By using the Service, You authorize the Company to send these administrative communications on Your behalf. You remain solely responsible for ensuring this delegation complies with Your brokerage's policies and applicable state licensing requirements. To disable this feature and handle all responses manually, contact us at support@dealjoy.ai.

6.6 Email Sending Infrastructure Controls: The Company maintains sole discretion over all email sending infrastructure decisions, including domain warm-up schedules, daily and hourly sending volume limits, throttling, pausing, or suspending email delivery to protect domain reputation and deliverability. You acknowledge that: (a) sending volumes may be gradually increased during initial domain warm-up periods; (b) the Company may reduce or pause sending if bounce rates or spam complaint rates exceed internal thresholds, or deliverability metrics fall below thresholds determined by the Company; and (c) the Company may modify sending infrastructure at any time without prior notice to maintain compliance with email service provider policies and industry standards.

6.7 Contact Data Quality: You are responsible for the accuracy and quality of all Contact Data uploaded to the Service. You represent and warrant that: (a) all email addresses in Your contact lists are valid and collected through lawful means; (b) You will not upload purchased, scraped, or harvested email lists unless You have independently verified the lawful basis for contacting each individual; and (c) You will promptly remove any contacts who have opted out, bounced, or otherwise indicated they do not wish to receive communications. The Company reserves the right to reject, quarantine, or delete Contact Data that does not meet quality standards established by the Company.

7. User Content

You retain ownership of all of Your User Content. However, by providing User Content to the Service, You grant the Company a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, format, and distribute such User Content solely for the purpose of providing and improving the Service. We will handle all User Content in accordance with our Privacy Policy.

8. Email Infrastructure and Domain Ownership

8.1 Managed Email Infrastructure. To maximize email deliverability and protect Your sender reputation, the Company procures, configures, and manages all Email Infrastructure on Your behalf, including all Sending Domains. This managed approach allows the Company to handle domain warm-up, DNS configuration, and ongoing reputation monitoring so You can focus on Your real estate business. As part of this managed service, the Company registers and maintains all Sending Domains in its own name. You acknowledge that: (a) Sending Domains are Company assets managed for Your benefit during the term of Your account; (b) the Company may reassign, retire, or update Sending Domains at any time to optimize deliverability; and (c) Sending Domains may incorporate Your name or brokerage name for personalization purposes, but this does not create any ownership interest or claim on Your part.

8.2 Domain Transfers and Purchase Options. Because Sending Domains are managed Company assets, You agree not to independently initiate any domain transfer, registrar change, or DNS modification for any Sending Domain. If You would like to acquire a Sending Domain upon termination of Your account, the Company may, at its sole discretion, offer to sell one or more Sending Domains to You, subject to additional fees and a separate domain transfer agreement. The Company is under no obligation to offer any domain for sale. To inquire about domain purchase options, contact Your sales representative. Any unauthorized attempt to gain control of a Sending Domain through any mechanism constitutes a material breach of these Terms.

8.3 Domain Warm-Up and Deliverability. New Sending Domains go through a warm-up period during which sending volumes are gradually increased to establish a positive sender reputation. The Company will use commercially reasonable efforts to optimize domain health and deliverability. Actual deliverability rates depend on multiple factors, including Your Contact Data quality and email content, and the Company does not guarantee specific inbox placement rates or sender reputation scores.

8.4 Post-Termination. Upon termination of Your account: (a) email sending on Your behalf will stop; (b) Sending Domains will remain Company property (unless purchased under Section 8.2); and (c) the Company is not obligated to forward or redirect emails associated with any Sending Domain previously used for Your account.

9. Branding and Trademark License

9.1 License Grant. By creating an account and using the Service, You grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display Your Brokerage Marks for the following purposes:

(a) Service Delivery: Including Your Brokerage Marks in email communications, landing pages, CRM interfaces, and other materials generated or delivered through the Service on Your behalf. This use is required for Service operation and cannot be opted out of while Your account is active.

(b) Marketing and Promotional Use: Identifying You as a customer of the Company on the Company's website, marketing materials, pitch decks, case studies, social media, and similar promotional channels. This includes displaying Your Brokerage Marks alongside the Company's customer list or logo wall.

9.2 Default Opt-In; Opt-Out for Marketing Use. The license in Section 9.1(a) (Service Delivery) is required for the Service to function and remains in effect for the duration of Your account. The license in Section 9.1(b) (Marketing and Promotional Use) is granted by default. You may opt out of Marketing and Promotional Use by sending written notice to support@dealjoy.ai. Opt-out requests will be processed within 30 business days. Opting out of Marketing and Promotional Use does not affect the Service Delivery license.

9.3 Your Representations. You represent and warrant that: (a) You have the authority to grant the licenses in this Section 9; (b) Your Brokerage Marks do not infringe the intellectual property rights of any third party; and (c) if You use Brokerage Marks belonging to a franchisor, parent brokerage, or other third party, You have obtained all necessary permissions to sublicense those marks to the Company as described herein.

9.4 Trademark Standards. The Company will use Your Brokerage Marks in a manner consistent with reasonable trademark usage standards. The Company will not materially alter or distort Your Brokerage Marks. You retain all ownership rights in Your Brokerage Marks.

9.5 Termination of License. Upon termination of Your account: (a) the Service Delivery license terminates immediately; (b) the Marketing and Promotional Use license survives for 90 days to allow the Company to update its materials, after which it terminates unless You consent to continued use.

10. Website Hosting and Digital Services

10.1 Scope of Digital Services. The Company may provide Digital Services to You as part of Your Subscription or as separately purchased add-ons. Digital Services may include, but are not limited to, Hosted Websites, CRM tools, contact management, lead tracking, analytics dashboards, and other digital tools as the Company may offer from time to time. The specific Digital Services available to You depend on Your Subscription plan.

10.2 Hosted Websites. If the Company provides a Hosted Website as part of Your Service:

(a) Ownership. All website templates, designs, code, frameworks, and underlying technology used to create Your Hosted Website are and remain the exclusive property of the Company. You retain ownership of any original text content, photographs, and biographical information You provide specifically for use on Your Hosted Website.

(b) Domain Names. Website domain names follow the same provisions as Sending Domains under Section 8. If the Company registers a domain for Your Hosted Website, it is a Company asset. The domain purchase option in Section 8.2 applies.

(c) Customization. The Company may offer design customization within the parameters of the Service. You may not independently modify the source code, hosting configuration, or technical infrastructure of Your Hosted Website.

(d) Availability. The Company will use commercially reasonable efforts to maintain Hosted Website availability but does not guarantee any specific uptime percentage. The Company may perform maintenance, updates, or modifications to Hosted Websites at any time.

(e) Post-Termination. Upon termination of Your account, Your Hosted Website will be taken offline. The Company has no obligation to maintain, archive, or transfer Your Hosted Website or its contents. You are responsible for maintaining copies of any original content You provided.

10.3 CRM and Contact Management. If the Company provides CRM or contact management tools as part of Your Service:

(a) Your Data. Contact Data You upload to the CRM remains Your User Content and is subject to Section 7. The data retention provisions of Section 7 apply.

(b) System Data. Analytics, engagement metrics, lead scores, interaction histories, and other data generated by the Service's processing of Your Contact Data ("System Data") are the property of the Company. You have access to view System Data through the Service during the term of Your account.

(c) Integrations. The Service may offer integrations with third-party platforms. The Company is not responsible for the availability, accuracy, or functionality of third-party integrations, and third-party services are governed by their own terms.

10.4 Future Digital Services. The Company may introduce additional Digital Services from time to time. New Digital Services will be governed by these Terms unless the Company provides separate terms specific to that service. The Company may modify, suspend, or discontinue any Digital Service at any time, with reasonable notice when practicable.

10.5 Acceptable Use of Digital Services. Your use of all Digital Services is subject to the acceptable use provisions of Section 6. Additionally, You agree not to: (a) use any Digital Service to host, store, or distribute content that violates applicable law or these Terms; (b) attempt to access, reverse engineer, or extract the source code or underlying technology of any Digital Service; (c) use any Digital Service in a manner that interferes with the Service's operation or other users' access; or (d) resell, sublicense, or provide access to any Digital Service to third parties without the Company's prior written consent.

11. Indemnification

11.1 Your Indemnification Obligations. You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Your User Content, including any claim that Your User Content infringes or misappropriates the intellectual property rights of a third party; (b) Your Contact Data, including any claim that You lacked a lawful basis to contact an individual or that Your contact practices violated CAN-SPAM, TCPA, or any applicable state or federal law; (c) Your use of the Service in violation of these Terms; (d) any communications sent through the Service on Your behalf, including content generated based on information, preferences, and data You provided to the Service; (e) any third-party claim arising from Your brokerage activities conducted through the Service, and (f) any content You provide for or publish through Your Hosted Website.

11.2 Indemnification Process. The Company will: (a) promptly notify You of any claim subject to indemnification (provided that failure to provide timely notice will not relieve You of Your indemnification obligations except to the extent You are materially prejudiced by such failure); (b) provide You with reasonable cooperation in the defense of such claim at Your expense; and (c) grant You sole control of the defense and settlement of such claim, provided that You may not settle any claim that imposes obligations on the Company without the Company's prior written consent.

12. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

13. Termination

13.1 Termination by the Company. The Company may terminate or suspend Your account immediately, without prior notice or liability, for any reason, including if You breach these Terms.

13.2 Termination by You. You may cancel Your Subscription at any time by contacting us at support@dealjoy.ai. Cancellation takes effect at the end of Your current Subscription Term (e.g., at the end of Your monthly, quarterly, semi-annual, or annual commitment period), regardless of payment frequency. You will retain full access to the Service through the end of Your Subscription Term and remain responsible for all payments due through that date. No refunds or credits will be issued for the remaining portion of any Subscription Term.

13.3 Non-Renewal. The Company's right to non-renew under Section 4 is a separate mechanism from termination and is not subject to the provisions of Section 13.1.

13.4 Effect of Termination. Upon termination or non-renewal for any reason: (a) Your right to use the Service will cease at the end of the applicable period; (b) the Company will cease sending emails on Your behalf; (c) Your Hosted Website, if any, will be taken offline; (d) the data retention provisions of Section 7 will apply; (e) the domain ownership provisions of Section 8 will apply; and (f) the branding license provisions of Section 9.5 will apply.

13.5 Survival. Sections 5 (Competitive Use), 7 (User Content, data retention provisions), 8 (Email Infrastructure and Domain Ownership), 9.5 (Branding License Termination), 10.2(e) (Hosted Website Post-Termination), 11 (Indemnification), 14 (Limitation of Liability), and 16 (Governing Law) will survive termination or non-renewal of these Terms.

14. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever. The entire liability of the Company under any provision of these Terms shall be limited to the amount actually paid by You through the Service in the twelve (12) months preceding the event giving rise to the claim, or 100 USD if You haven't purchased anything.

15. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" without warranty of any kind. The Company expressly disclaims all warranties, whether express, implied, statutory or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

16. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Washington, United States, without regard to its conflict of law provisions. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

17. General Provisions

17.1 Severability and Waiver: If any provision of these Terms is held to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17.2 Changes to These Terms: We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. We will provide reasonable prior notice of material changes by email, in-app notification, or by posting the updated Terms on our Website with a revised "Last Updated" date. What constitutes "reasonable notice" will depend on the nature and scope of the changes. By continuing to use our Service after revised Terms become effective, You agree to be bound by the revised terms. If You do not agree to the revised terms, You may cancel Your Subscription as described in Section 4.

17.3 Third-Party Services: Our Service may integrate with or contain links to third-party websites or services (e.g., Microsoft Clarity). We are not responsible for the practices of these third parties. We partner with Microsoft Clarity and Microsoft Advertising; for more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

18. Contact Us

If you have any questions about these Terms, You can contact us:

  • By email: support@dealjoy.ai