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Privacy Policy

Last updated: October 9, 2026

Thank you for taking the time to read our privacy policy (the “Privacy Policy”). At WithJoy.AI, Inc. (“DealJoy.AI”, “we”, “our”, or “us”), your privacy is of the utmost importance. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at DealJoy.AI.

DealJoy.AI operates an online service designed to connect real estate agents (“Real Estate Agents”) to homeowners or their representatives interested in selling their owned property (“Homeowners”) (collectively, the “Services”).

This privacy policy sets out how we collect, use, process, store, and disclose personal information on https://dealjoy.ai/ (the “Website”) and in providing the Services.

1. SOURCES OF PERSONAL INFORMATION

We may collect Real Estate Agent personal information that you provide when you:

  • Provide information through our Website and Services; sign up for our email, phone, or SMS/MMS communications; request a demo of our Services; or otherwise contact us.
  • Visit our website where we may use online tracking technologies and other automatic data collection technologies, such as using pixels, web beacons, software developer kits, and cookies. Learn more about our cookie use below.
  • Engage with our business partners or vendors, including data analytics providers or publicly available sources.
  • Interact with us on social media platforms and networks.

We may collect information about Homeowners from public or private data sources on behalf of Real Estate Agents, such as government-maintained property records.

We may also create inferences based on the information we have collected directly from you, or from third party data sources.

2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

Real Estate Agent Information:

In order to serve our Real Estate Agents, we will collect various personal information from, or about, our Real Estate Agents, including:

  • Professional contact information including your name, title, company email, company name, geographies served, and company website URL.
  • Username and password used to create and access Real Estate Agent accounts.
  • Correspondence, which may include any personal information provided during an email correspondence or Real Estate Agent service engagement.
  • Billing and administrative finance information.
  • Automated information, including metadata and analytics for your use of our Website and Services, including cookie IDs, IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages. Learn more about our cookie use below.
  • If you engage with our social media accounts, we may receive information about your background, posts, status updates, messages, and any user-generated content you upload.

Homeowner Information:

When our Real Estate Agents use our Website and Services, they may request we process various types of Homeowner personal information on their behalf, which we may procure from public records and/or third-party data sources. Below, we provide a list of the commonly processed personal information of Homeowners. Please note, the below list is not exhaustive of all personal information, and is intended to serve as a sample set.

  • Contact information such as name, email address, phone numbers, and address.
  • Homeowner personal or other relevant information provided during an email engagement with a Real Estate Agent.
  • Additional Homeowner personal information that is submitted by a Real Estate Agent to our Services following their direct communications.
  • Much of the information we collect is available from public government records sources. For example, we may collect publicly available information about the home and correlate that with Homeowner personal information, including tax assessments, sale price history, updates and permit history, loan information, and deed information.
  • We may also create inferences based on any of the information identified above or potentially through third party sources.

3. BUSINESS PURPOSES FOR COLLECTING PERSONAL INFORMATION

We may use Real Estate Agent personal information for the following business purposes:

  • To provide and improve our Website.
  • To provide the Services, including sending homeowner correspondence on your behalf using your name and contact information.
  • To communicate with you.
  • To process payments securely.
  • For customer support, including email, phone, and SMS/MMS.
  • To send our Real Estate Agents marketing and promotional communications in accordance with individual marketing preferences.
  • To authenticate, verify or otherwise ensure compliance with Real Estate Agent written instructions or to mitigate the risk of fraud, including through the use of SMS to verify your identity or device.

We may use Homeowners’ personal information for the following business purposes:

  • To provide our Services to Real Estate Agents, including:
    • Initial outreach on behalf of Real Estate Agents. Our Real Estate Agents enable us to email Homeowners on our Real Estate Agents’ behalf to inquire about selling property (the “Initial Outreach”). If you have received an Initial Outreach request and would like to opt out of future communications, please see the ‘Privacy Choices’ section below.
    • Homeowner communications. After Homeowners have responded to an Initial Outreach, our Real Estate Agents may utilize DealJoy.AI to provide communications support to Homeowners, including via email. We may also synchronize directly with Real Estate Agents’ email communications systems as directed by Real Estate Agents.
    • Customer relationship management. We may host a customer relationship management platform for our Real Estate Agents to help manage connections with Homeowners, or synchronize with third party CRM systems as directed by Real Estate Agents.
  • To improve our Services. For example, we may modify our methods for Initial Outreach based on Homeowner behavior.

For any legal purpose necessary, including intellectual property protection, or if we are required to process information as a result of a court order or other legal or regulatory proceeding.

We may otherwise use personal information with your consent.

We may also use aggregated and/or anonymous information for any purpose.

4. HOW WE DISCLOSE PERSONAL INFORMATION

We utilize various service providers to operate our Website and Services, which may include sharing Real Estate Agent and/or Homeowner personal information. Some of the types of service providers include:

  • Customer relationship management platforms and customer billing software.
  • Communications providers.
  • Banking and payment processing providers.
  • Artificial intelligence providers to support our Services, including OpenAI, LLC and Azure OpenAI with Microsoft Corporation. The contents of disclosures are subject to OpenAI, LLC’s applicable terms of service and privacy policy, and Microsoft Corporation’s Azure legal information.
  • Contact information and information from your inquiries to service providers that help us provide our chatbot. This may include disclosure of the communications with our chatbot provider, HubSpot, Inc. The contents of the communications will not be used for any purpose other than to support us, but are also subject to HubSpot, Inc.’s applicable terms of service and privacy policy.
  • Service providers that provide website analytics or help manage and optimize our Website and Services (see ‘Cookies and Other Tracking Technologies’ below).
  • With your consent.

In addition, we may share personal information in order to:

  • Protect the legal rights of our Real Estate Agents, our company, our employees, our agents, and our affiliates.
  • Protect the safety and security of those who access and use our Website and Services.
  • Detect and protect against fraud.
  • Comply with law or legal process.
  • Conduct due diligence or complete a legal transaction related to the sale of our business or any assets.

We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information does not identify specific individuals.

SMS Notification Privacy. Mobile information and SMS opt-in data and consent collected for our SMS notification program will not be sold or shared with third parties for promotional or marketing purposes. We may share this information with service providers solely to deliver that program. These restrictions apply notwithstanding the other sharing and advertising provisions in this policy.

5. PRIVACY CHOICES

We provide our Real Estate Agent customers with the following choices with our use of your personal information:

  • Access or correct the personal information we maintain about you.
  • Delete the personal information we maintain about you. Please note we may be required by law to retain certain information in compliance with accounting, tax or other legal obligations.
  • Opt out of certain uses of your personal information, notably:
    • Marketing Emails: To opt out of marketing e-mail communications, you may click the ‘unsubscribe’ link in the marketing emails.
    • Marketing Text Messages: To opt out of marketing text messages, you must reply STOP to the text message. You agree that texting ‘STOP’ in response to our text message is the only reasonable method of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than ‘STOP’ or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.
    • Targeted advertising using cookies: Refer to our list of advertising services above for company-specific choices, or visit http://optout.aboutads.info to exercise an industry-wide opt-out. In addition, you may reject or delete cookies through your browser settings.

You can exercise these rights by contacting us at privacy@dealjoy.ai.

If you are a Homeowner that has received Initial Outreach from us, and you would like to opt-out of future communications, please respond to the Initial Outreach email or contact us at privacy@dealjoy.ai. If you would like to exercise additional privacy rights, contact us at privacy@dealjoy.ai, and we will endeavor to exercise your rights unless prohibited by law or our agreements with Real Estate Agents.

6. COOKIES AND OTHER TRACKING TECHNOLOGIES

Like many companies, we use cookies and similar technologies (such as clear gifs, web beacons, tags, and similar technologies) to collect information about your browsing activities, your interactions with Websites and our Services, and to serve tailored ads and for the purposes described in this Privacy Policy. There are a number of ways to opt out of having your online activity and device data collected through these services, which we summarize below:

  • Targeted Advertising Using Your Email Address. If we have collected your email address, it may be used for targeted advertising on other websites, including through social media. To opt out of this use, please email us at privacy@dealjoy.ai.
  • Advertising Industry Opt-Out Tools. You can also use these opt-out options to limit use of your information for interest-based advertising online or in apps by visiting http://optout.aboutads.info
  • With Each of Our Vendors Individually. The following advertising or marketing services partners offer opt-out features that let you opt-out of use of your information for interest-based advertising or profiling:

Third Party Advertising Services

Please note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt out on every browser and device that you use.

7. SECURITY

We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure. Choose an account password that is hard for others to guess and don’t reveal it to third parties. If you use a shared public computer, do not opt to have your login ID or password remembered and be sure to log out of your account when you finish.

8. RETENTION

We will retain Real Estate Agent personal information indefinitely in order to provide the Services. We will retain Homeowner personal information until deleted by the Real Estate Agent or until the Real Estate Agent deletes their account with us.

9. U.S. STATE-SPECIFIC NOTICE

Some U.S. states have enacted comprehensive privacy laws. The California Consumer Privacy Act, as amended by the California Privacy Rights Act or “CPRA” (collectively, the “CCPA”), the Virginia Consumer Data Protection Act (“VCDPA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Oregon Consumer Privacy Act (“OCPA”), the Texas Data Privacy and Security Act (“TDPSA”), the Florida Digital Bill of Rights (“FDBR”), the Montana Consumer Data Privacy Act (“MTCDPA”), the Iowa Consumer Data Protection Act (“IADPA”), the Delaware Personal Data Privacy Act (“DEPDPA”), the Nebraska Data Privacy Act (“NEDPA”), the New Hampshire Privacy Act (“NHPA”), the New Jersey Data Privacy Act (“NJDPA”), the Tennessee Information Protection Act (“TNIPA”), the Minnesota Consumer Data Privacy Act (“MNCDPA”), the Maryland Online Data Privacy Act (“MDODPA”), the Indiana Consumer Data Protection Act (“INCDPA”), the Kentucky Consumer Data Protection Act (“KYCDPA”), and the Rhode Island Data Transparency and Privacy Protection Act (“RIDTPPA”) create additional privacy obligations for businesses and provide their residents with additional privacy rights.

Additional Privacy Rights:

In addition to the rights granted in ‘Privacy Choices’ above, if you are a resident of the above states, you may have the right to:

  • Opt out of the ‘sale’ or ‘share’ of your personal information for cross-context behavioral or targeted advertising. Some third party cookies placed on our Website may be considered a ‘sale’ or ‘share’ under these privacy laws. You may opt out of such cookies as detailed in ‘Cookies and Tracking Technologies’ section (above).
  • Opt out of Profiling. Some U.S. states have regulated the collection and use of personal information for profiling purposes, which may include some of our Services.

You can exercise these rights by contacting us at privacy@dealjoy.ai.

Appeal:

You may exercise any privacy request in the ‘Privacy Choices’ section above. If we deny your privacy request, you may appeal that decision by emailing us at privacy@dealjoy.ai. We will respond to your appeal within a reasonable period of time and as required by law. If, after we have processed your appeal, you are still unsatisfied with our response, you may have the right to file a complaint with your state attorney general.

Authorized Agent:

If you are an authorized agent submitting a request on behalf of another person, you must provide a copy of a lawful power of attorney or written authorization signed by the consumer. If you make a request as an authorized agent, you may receive additional instructions. Depending on the type of request, we may contact you or the consumer as permitted by law.

Right to Non-Discrimination:

We do not discriminate against customers who exercise their privacy rights.

10. CHILDREN’S PRIVACY

We do not intentionally collect any personal information from children under the age of 18. If you believe we have obtained personal information associated with children under the age of 18, please contact us at privacy@dealjoy.ai and we will delete it.

The Website and Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as we update or expand our Website and Services. If we make material changes, we will post the updated Privacy Policy on this page with a ‘Last Updated’ effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Website and Services.

13. CONTACT US

If you have any questions about our privacy or security practices, or if you would like to submit a privacy request, you can contact us by email at privacy@dealjoy.ai or at:

WithJoy.AI, Inc.

1220 Main St, Suite 400, Vancouver, WA 98660